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Returns & Exchanges

At PokeBox, we want you to love your fashion finds; if you are not completely satisfied, you can return or exchange your items within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Securely pack your items in their original packaging with all PokeBox tags attached and include the provided packing slip.

3

Ship It Back

Affix the prepaid shipping label to your package and drop it off at any authorized carrier location near you.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will process your refund or exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing